ONISMILE PRIVACY POLICY
Onismile ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.onismile.com or make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us, including:
Personal identifiers: name, email address, billing/shipping address, phone number.
Payment information: credit/debit card details (processed securely by third-party payment processors — we do not store your full card number).
Account information: username and password if you create an account.
Communications: messages you send us via email or contact forms.
We also automatically collect certain information when you visit our website:
Device and browser type, operating system, IP address.
Pages visited, time spent on pages, referring URLs.
Cookies and similar tracking technologies (see Section 6).
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping and delivery.
Send transactional communications (order confirmations, shipping updates, receipts).
Send promotional emails and marketing materials — you may opt out at any time.
Respond to your inquiries and provide customer support.
Improve our website, products, and overall customer experience.
Detect and prevent fraud or unauthorized access.
Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary:
Shipping & logistics partners (e.g., USPS, UPS, FedEx) to fulfill your orders.
Payment processors (e.g., Stripe, PayPal, Shopify Payments) to process transactions securely.
Marketing platforms (e.g., Meta/Facebook Ads, Google Ads) for advertising purposes — limited to anonymized or aggregated data.
Email service providers to send you communications.
Analytics providers (e.g., Google Analytics) to help us understand website usage.
We require all third parties to respect the security of your data and to treat it in accordance with applicable laws.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. If you wish to request deletion of your data, please contact us.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request that we delete your personal data (subject to legal exceptions).
Opt-out of marketing: Unsubscribe from emails at any time via the unsubscribe link.
California residents (CCPA): The right to know, delete, and opt out of the sale of personal information.
EU/UK residents (GDPR): Additional rights including data portability and the right to object to processing.
To exercise any of these rights, contact us at support@onismile.com.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements on third-party platforms.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.
7. Data Security
We implement industry-standard security measures — including SSL encryption and secure payment processing — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our products and website are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. The updated policy will indicate the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: jiashengl92@gmail.com
Website: www.onismile.com
Onismile — Your privacy matters to us.
